Refund Policy

Refund Policy

NetSec Books provides professional accounting, bookkeeping, payroll, tax preparation, and related financial services. By purchasing or using our services, you acknowledge and agree to this Refund Policy.

1. Professional Service Nature

Our services involve professional time, expertise, analysis, and labor. Once services have commenced, resources are allocated and work is performed specifically for each client.

2. Refund Eligibility

Refunds may be approved only under the following circumstances:

  • Duplicate payment made by the client.
  • Payment processed in error due to a technical issue.
  • Service has not commenced and a cancellation request is submitted before work begins.

3. Non-Refundable Services

No refunds will be issued once:

  • Service delivery has begun.
  • Financial records have been reviewed.
  • Bookkeeping, accounting, payroll, tax, or consulting work has commenced.
  • Documents, reports, filings, or deliverables have been prepared or delivered.
  • Client-approved work has been performed.

4. Client Responsibilities

Clients are responsible for providing accurate, complete, and timely information. Refunds will not be provided for delays, additional work, errors, or complications resulting from incomplete, inaccurate, or late information supplied by the client.

5. Cancellation Requests

Cancellation requests must be submitted in writing to support@netsecbooks.com before service commencement. Approval of any refund is at the sole discretion of NetSec Books and will be evaluated based on the status of the engagement and work performed.

6. Disputed Transactions

Clients agree to contact NetSec Books before initiating any payment dispute or chargeback so that we may attempt to resolve the matter promptly and fairly.

7. Refund Processing

Approved refunds will be processed to the original payment method within 7–10 business days. Processing times may vary depending on the client's financial institution.

8. Contact Information

For questions regarding this Refund Policy, please contact:

support@netsecbooks.com